In this episode of “The Goodness Factor with Shelley Wade,” America’s leading and most nationally-recognized lifestyle and etiquette expert, Elaine Swann, teaches us the etiquette of goodness and shares with us why practicing good manners makes the world a better place. Subscribe & listen to the podcast below…
[Episode Transcript]…
Hi, this is Shelley’s brother, Stacey, and this is The Goodness Factor with Shelley Wade.
It’s Shelley Wade. Thanks for lending me your ear. I promise to only whisper good things into it. Be sure to subscribe to The Goodness Factor on the Audacy app, or wherever you get your podcasts. We’ll be releasing new episodes every Tuesday. So yeah, be sure to subscribe and follow so you’ll immediately be notified when a new episode drops. Each episode begins with The Goodness Report, where I share inspiring stories the world over about goodness, kindness, and compassion. Then I interview and shine the spotlight on a person, celeb or regular, who’s actively doing good deeds to benefit others…I call it The Do-gooder Interview, and today’s do-gooder is the foremost etiquette expert in the United States, in America, Elaine Swann. Elaine and I know each other from my San Diego days, and she is so excellent. You’re going to enjoy our conversation. And then each show ends with The Good Word, words of inspiration, positivity, and encouragement from yours truly. So let’s get into it. Time for The Goodness Report…
If you haven’t listened to Episode 1, get caught up immediately after you listen to this episode. I mentioned that, you know, I’ve always been inspired by people who’ve done good things…People like Mister Rogers.
I mean, listen, I watched him since I was a kid. A lot of us did, right? And he always just seemed like he had the most gentle spirit, and that was really inspiring for me growing up, and I still love Mister Rogers to this day. Well, Pluto TV is launching a “Mister Rogers Neighborhood” channel. Yeah, Pluto TV. It’ll be a constant 24/7 stream of episodes, and it’s free. We always love that word free, right? Yeah, Mister Rogers aired from 1968 to 2001, so there are going to be a lot of episodes they have to air. And now another cute story that I want to share with you…
A four-year-old “Fast and Furious” superfan named Colton, and I hope I’m not butchering his name, Colton Purseglove. He dressed up as Vin Diesel’s character for Halloween last year. His mother, Jordan, posted an adorable pic of him in the costume to social media, and captioned the adorable pic, quote, When your four-year-old watches “Fast and Furious” movies on repeat and thinks he looks just like Dom, you gotta dress him up as his favorite movie character, end quote. Well, you should know that little Colton is in remission from leukemia. Well, Vin Diesel recently surprised Colton after his leukemia treatment. That’s right…Vin appeared at Fuel Fest at the Irwindale Speedway in Los Angeles when he surprised Colton with a meeting. And in a statement, Colton’s mom says Colton was so giddy and couldn’t believe he got to meet his real-life hero. And you know, listen, that probably is something Vin Diesel does all the time. So I’m sure he really knew that he was doing something special, but I’m sure he couldn’t have imagined also the impact he had on little Colton’s life. So yeah, I like to shine a spotlight on people doing good things. So spotlight for Vin Diesel…Bravo, bravo!
And now it’s time for The Do-Gooder Interview. I am so thrilled that my friend Elaine Swann agreed to join me for the podcast. Elaine, welcome.
Thank you. Thank you.
You know, first of all, I want to introduce you to everyone. I was mentioning before that, you know, you are head of the Swann School of Protocol. Can you explain to everyone what that means? I read a quote, New York Times quote, excuse me, that says you are the Emily Post of the digital age.
Oh, my goodness.
That’s huge.
That’s huge. And it’s such a, you know, it’s such a compliment to the work that I’m doing. I’m thankful that I have been able to be in this particular space for quite some time and really have seen it change. And when we talk about the digital age, yes, indeed, there are things that we used to teach or say that this was the protocol. And now it doesn’t exist. Can you imagine cell phones first came out as etiquette professionals. We were telling people, leave your cell phone in the car. Do not take it with you. Were you giving that advice? At the time, that was the thing.
The cell phone now, it’s like one of our appendages. It’s like a part of our body.
It’s hard.
When I accidentally leave my cell phone at home, I feel naked. I feel lost. It’s just the same as when I leave an earring at home or leave my lipstick. I feel the same way about myself. I can’t imagine the advice you guys used to give, leave your cell phone in the car.
So etiquette has evolved. The Swann School of Protocol is an etiquette training institute. We’re based in Southern California, which is Carlsbad, California, and we provide courses and classes for children, teens, college students, and adults. My main focus is on corporate training, so I work with major corporations and organizations to really help their staff, whether it’s their sales team or folks who are C-suite executives, whatever it is, or even just to rank and file employees to get along well together. In addition to that, we also offer a certification and licensing program. And so this is where I train other individuals in the area of etiquette and provide them with a license so they too “can operate as a Swann School of Protocol in their city.
So basically, you’re a franchisee.
Yes, in essence, yes. So we have over 30 independently owned and operated locations throughout the US.
That is pretty brilliant. And I feel like I remember hearing about you, that you are the biggest etiquette person in the country. I know you have a more eloquent way of saying that.
No, no, I am. I am the number one etiquette professional in the country. It’s funny because you can look up the word etiquette expert or wedding etiquette or, you know, personal etiquette, whatever it is, and there I am, smiling at the top. And it’s been such a long journey. You know, it’s not, of course, you know, I’m not the only person. A lot of people think etiquette is a lost art, but it’s not. “And there are lots of other ladies like me. I just so happen to be one of the foremost folks here in the country. And I’m proud to be able to carry this information to the masses and do so in a way that is relatable. And I think that’s the thing. So it’s not that etiquette is gone. We still get irritated when people are disrespectful to us, and we still want people to carry themselves in a particular manner. That’s never left. Now, maybe the formal training in terms of the rite of passage that was necessary for all Americans at a particular point in time, that is what is a bit archaic. So now it’s just, look, take a course and get it together.
You mentioned something just now. I mean, as I was listening to you, so many questions came in my head. And you mentioned that there are a lot of ladies like you out here doing that.
Are there no men teaching etiquette?
“No, there definitely are. There are definitely men teaching etiquette. And I think that’s what’s great too, because we’re seeing a newer perspective. It’s great for women to come and say, okay, here’s how you conduct yourself and take up space and own your space in a particular, if you’re a woman in a room full of men, but why not have a gentleman work with other men to help them in the same manner? So there are. And so the etiquette industry is thriving. It’s not going anywhere. People still want to be treated with decency and respect. And people really want to show up their best. And I think that’s the thing. The questions I get from folks on either social media or through my website, folks are always asking, how do I go about doing this without offending someone? How do I do this without hurting someone’s feelings or feeling bad? So that tells me that people still are concerned about how they show up in the world. So that’s not going away.
And that’s a reason I wanted to have you on The Goodness Factor, because, you know, when you mention The Goodness Factor, you’re talking about treating people well. And, you know, we’re going to interview people who are out here doing that, who are out here volunteering or a hero saved, you know, someone’s life. People may not think about the fact that good manners matter. And that’s why I wanted to have you on, because good manners matter. And the service you offer is a good service to society, actually. And when I heard you say, you know, you train, you do corporate training, the picture I had in my head was you’re teaching these people in the corporate space how to choose the right knife when they’re having official dinners. But that’s not all it consists of.
No, it’s not. It consists of not being rude and disrespectful when you’re sending an email to someone. And even right now, after the pandemic, we’re doing virtual meetings. And so how to show up in that meeting without aggravating the other folks who are online. This is also for folks, for example, who work in sales. How do you represent a company well? Or even one of the things that’s big is the conflict in the workplace, how to deal with that. There are ways that we can tell a person, stop, don’t interrupt me. Let me finish my thought. So you can say anything that you want to. It’s just how you go about it. We spend a tremendous amount of time at work in terms of our awake hours. And so with that, that means that we have to also somehow figure out a way to get along with one another and to not be offensive because someone can do something to you on a Monday and by Friday. If you haven’t worked through that thing, then productivity is low. It’s simmering. Productivity is low. And now the company’s not making the deadlines that it’s supposed to make because you have people who are bickering. So I come in and I help organizations work better together.
I never consider that because whenever someone says etiquette to me, I’m thinking, you know, the proper way to eat or as you have demonstrated on your social media. By the way, share it with everyone, your socials.
Oh, yes, you can find me on social media, any platform, Elaine Swann and that’s Swann with two N’s.
I’ve seen you teach people the proper way to get out of an SUV, the proper place to put your purse while you’re dining. And so those are the things I think about when it comes to etiquette. But when you’re saying how to really deal with conflict in the workplace, that’s really opening my eyes to the fact that that is etiquette as well.
For example, I just shared something the other day. Let’s say, for example, you’re talking with someone one on one, right? And it’s a colleague or a friend or whomever it is, and they interrupt you. It’s all right for you to follow suit, right? Gather the whole situation together and keep your space. So you do that two ways. You do it verbally, and the second thing is you use your body language. So your body language is to put your hand up in that stop signal, and you say to them, I’m going to stop you right there. Let me interrupt you right there. I know you probably have something important to share, but I’d like to finish my thought first. So anyway, as I was saying, one of the things that we should, and girl you just go ahead and keep on talking, right? But it’s the body language, but using that stop signal, and then telling them, I’m going to stop you. And acknowledging, I’m sure you have something valid to share, but I would like to finish my thought. That is acceptable. See, a lot of people think that etiquette or politeness equals pushover. And so my job is to try to get folks to understand that you do not have to be a pushover when it comes to this particular space. You can stand up for yourself, you can take up space for yourself, you can correct someone, you can stop someone, you can interrupt someone. You just do it with grace and style.
More of The Goodness Factor is just ahead…
I have to imagine that women’s experiences in the workplace, where that’s concerned, it’s quite different from men’s experience.
It is. Part of it is we need the information in order to be empowered. We have to claim our space. Don’t think so much about how the other person is going to feel or receive or what have you, because that’s where we become timid. I don’t want to do anything that’s going to offend someone. When you correct someone, it’s going to be prickly. It’s going to be uncomfortable and a bit awkward. My recommendation is to embrace the awkward, push past that moment and get what you want. Now, that doesn’t mean that you have to be nasty to people, but claim that space. It will be awkward.
Assertive doesn’t mean nasty.
It doesn’t. Some may receive it that way, but keep pushing. Keep pushing and don’t worry about it, because the assessment that’s made is not necessarily who you are as an individual.
That is their opinion. That is their assessment. And so a person might say, well, golly, she’s a… People come in. When I correct folks, they’re shocked because they think, oh, I thought you were the etiquette lady. That doesn’t happen. No, thank you. I will not. Someone just said something to me the other day. I don’t know. We were doing whatever it was. And it was a moment where they wanted to take a picture of someone else, a group shot. And I said, not right now. Let’s give them their time and their space first. And the person says to me, well, I just wanted to say to you that I was offended when you said that. And I said, I can understand that. But for me, that was not the appropriate time. And I stand by that. I still believe that. And it’s unfortunate that what I said made you feel that way. I certainly did want to offend you, but I do still believe that that was not the right time. Yeah, my intention was not to offend you, but to express this. I think we need to get past that whole being so concerned about how someone’s going to perceive us. That’s what it sounds like you’re saying.
I don’t want to say this because they’re going to think I’m this.
Yeah, we have to stop that. Stop trying to figure out what people are going to think about you and just be.
Because people are going to always have feelings and opinions, and they may not line up with your feelings or opinions, and you can’t allow what they’re thinking or feeling. I’m not saying be rude and inconsiderate, but you can’t allow that to stop you from Being yourself. Because otherwise, we keep morphing into this character that doesn’t represent who we really are.
And morphing into what each individual…
That’s crazy. I’m trying not to fit in this person and that person, and they all have a different thought process. So you’re gonna morph for everyone?
We need to stop doing that.
We need to stop morphing for everyone. Oh, my God. I’m not saying men don’t go through that, but I know a lot of women go through that. I know for me… Listen, I’m a nice person, but when I was a lot younger, I was very doormat nice, and I say that because people would always run over me, and then it caused me to put defenses up, you know? What I’ve learned to do is stand up for myself, but there are still times when I’m like, well, I don’t want them to think this about me, because people will always think, and I don’t want people to think I’m rude, or I’ll say something to be assertive, and then I’ll be like, oh, I wonder if that sounded rude.
So we have to stop.
We have to stop then.
We have to stop that.
We have to stop that. And once you get to the point to where you are sure of yourself, I know for certain, I’m sure of myself. I know how to be mindful of my tone. I know how to be mindful of the words that I use when I’m speaking to someone. Everything from how loud, how soft my voice is, the direction. If I have to share some information that’s maybe not very pleasant in that moment, I’m going to make sure that it feels very personalized. I know how to do that. So I’m sure of that. And I walk in that certainty for myself, so that when the person says, Oh my gosh, I was offended, you are offended, because I know I took out all the measures to make sure that I protected you, that I wasn’t rude and disrespectful. I know I did. I know that’s how I operate. So if you come back and you say you’re offended, it’s you. That’s on you.
So I did put the question out to some of my friends, and one of my radio colleagues had this question. Shout out to Chris Cruz.
He says, “What’s the proper way to make an exit when the group conversation you’re in turns sour? Examples, political argument, uncomfortable, etc. I have been, you know, just speaking of my experiences in a group chat. By the way, I cannot stand when someone adds me to a group chat without asking me if I want to be on the group chat. First of all, I don’t know everybody on the chat a lot of the time, and then you have those people, and I’m sure you’ve experienced this too, you have those people who they don’t know everyone, so they’re going to privately message me and say, Who’s this? And I’m thinking like, if I wanted you to know who I was, you’d probably have my number. So what would you say on that? I guess it’s two part, people who add you to group messages. What are your thoughts on that?
If it’s a group you do not want to be in, then the person who added you asked them to remove you from the group. And that’s it. They will be upset. They might have a negative feeling, whatever it is, upset, offended, whatever it is, just let them process that. But the bottom line is you want to get out that group. And so they’re going to let you out of the group. They’re going to be mad, but at least you’re out of the group. And so yeah, just ask the person, you know, I’d rather not be added to the group, so can you please delete me from the group? Because there are so many things that I remember being a part of one group text, and people were saying different things, and saying things that I wouldn’t say myself, and this doesn’t represent me. And one of the things I thought about was like, what if, you know, this text thread is leaked, and I’m a part of this, and these people are saying things that I don’t stand for? It represents me. People will be like, why did you stay in that? Obviously, you know, cosign it. So I’m kind of like, you have to consider all of that stuff.
You do, especially now, because people screenshot things, they screen record, and you never know what they’re going to hold on to and say that you are part of. So to go to the answer to your question, how to leave it. So if it’s a group chat, just leave the chat. Whatever means you have, if you’re able to leave the chat, leave it. If not, then tell the person who placed you in it, listen, the conversation is a little bit much for me. Can you please remove me from the chat? Oh, well, they’re just doing it. No, please. Will you please remove me from the chat? So that’s that. Now, if the conversation is in person, maybe you’re at work or at some sort of social function or what have you and the conversation starts to get hot, you can just excuse yourself. Don’t lie. My three core values of etiquette is respect, honesty and consideration. So simply say to the group, I’m going to go ahead and excuse myself. I want to make sure that I get a chance to say hello to a few more people.
Okay, okay. And I think the reason Chris probably asked this question is because again, we go back to that, we’re concerned how everybody’s going to perceive us if we leave the group text. And they were like, oh, that was rude kind of thing.
No, you weren’t rude. You decided not to be there. We’re doing so many things virtually now. I think we have to kind of really look at the perspective of, as I just shared, if we’re standing in a group of people and the conversation gets really hot and heated and it’s just not something that you want to be involved with anymore, you can walk away. And so in that group chat, it’s the same thing. And so what if they think you’re rude? You’re protecting your peace.
OK, so I just left a cafe, and I ordered at the counter, and then they present you with the means to pay, and then there’s the tip thing. And I’m thinking like, what are your thoughts on what you should tip if the person really didn’t do the service? They’re not serving you? I mean, we’re all confronted with that now.
Yes, it’s gotten really out of hand since we went through the pandemic.
How do you handle it?
Sure, etiquette would dictate that you are not required to tip at the counter. You’re not required to do so. So it’s not a requirement. The only time you would is, let’s say, for example, maybe you went and you placed a really large order, and the folks back there were just working it, and they just are making sure that it’s there. Or maybe you’re a regular person, and you walk up and they know your order already. It’s your regular barista or a sandwich maker or what have you, and they know your order, they’re really good. Or it’s the holiday season. So my recommendation is to tip only when necessary, but you’re not required to do so. So hit that big glaring red no tip button and spin that thing back around to them.
Again, we get back to that whole, well, the person staring at me, and if I don’t do a tip, they’re going to feel like I’m the worst person ever.
Yeah, what’s really frustrating about this is there’s two things that’s happening. Number one, the proprietors of the establishment, they’re offering the tips to their employees as a perk, as an employment perk “That is not the responsibility of the consumer. So look at it from, you know what, owner of whatever establishment I’m in right now, pay your people. Pay them better. I’m not going to do it. And they’re making an hourly wage, right? The second thing is the other person who’s winning in this is, or the other organization, is the terminal, the device, the company. The more, the higher the ticketed item, the more percentage that they get on each of the sales.
I had not thought about that, Elaine.
So everybody’s winning except for the consumer. Stop it. Do not tip.
Hit that red button. Spin it back around. You don’t have to. It’s just there. It’s built in, and the folks that are the proprietors that leave it there are hoping that they can offer this to their employees. It’s not my job. Girl, that’s why I don’t even like going through the self-checkout line. I always say, I don’t work here.
I feel the same way.
I don’t work here.
So I have to pay for it and check it out?
What about you guys doing some work? I will wait in a line, honey. I don’t mind.
I do too. I feel the same way about the self-checkout.
And when they say, oh, there’s the checkout, no, that’s okay. I’d rather not use it.
Thank you. I have some friends who really, they prefer the self-checkout. I think maybe because they don’t have to interact with people as much.
Right, maybe expediting the service. No, I’m paying for this. I don’t work here.
That’s how I always feel.
Every once in a while, it might be some sort of thing where I’m getting dropped off in the front and running back out. That’s a big maybe, but other than that, I don’t work here.
I feel the exact same way. So this next question I have for you, Elaine, I’m a little torn by this because I feel like I’m a modern woman, but I also feel like I’m a proper Southern belle. And so I have issues when I get on a train, get on the subway here in New York City, and I’m not expecting every guy to get up and give me their seat. Although there have been a couple of guys, they just don’t feel right when a woman is standing up. And so they’re like, hey, take my seat. I think that’s so sweet. But I don’t expect that from all guys, right? But what I do expect is for guys not to try to rush to beat me to the seat. And I’m like getting on the train, and I’m headed to the seat, and the guy will knock me over, almost, to get to the seat before I do. And I’m like, that’s kind of rude. What happened to chivalry? How do we explain being a modern woman, but still wanting men to be chivalrous?
Sure. Well, the thing about being a modern woman that we have to think about is the modern part of it is that we make our own decisions, we make our own money, we make our own path and our lane, and we’re living for ourselves and moving forward, right? That’s the modern part of it. But that does not take away the fact that you would like to be treated respectfully by a gentleman. There’s nothing wrong with that. Now, there are some women who say, don’t open my door, and that’s fine. But right. Me neither. I’m like, my arms are broken. Open the door, right? Yes, exactly. And so that’s the part of it that we have to think there. So in a public setting, it is frustrating because folks have gotten away from just being considerate towards others across the board. And I think that that’s what we’re seeing here in this particular instance, right? That’s not happening. So when we get to those more personal relationships, whether it’s a friend of ours or maybe even someone that we’re dating, this is where it’s important for us as women to make it known what we prefer. Because of the fact that we have this modern society, some men misconstrue what that means. I’m modern because I’m making my own money, I’m making my own decisions, I’m da-da-da-da, so on and so forth, but I still want to be treated in a respectful and even more delicate manner, if you will.
And I think that some men think that when you say, I’m making my own money, that means that I don’t need you. That’s not the same thing.
That doesn’t equate. That just means that, hey, we’re going to bring it together. With Mr. Swann and I, what we say is, once all the money hits the dole, it’s ours. So we are, as modern as I am, we have a very unique relationship in terms of money. So we don’t split stuff up, and you pay that, and you pay that. It all goes into one pot, and we just pay our bills. So it doesn’t feel like, oh, he pays the, and I pay the… And that’s just our personal choice.
We could have a whole other conversation on that, because people do have their strong opinions as to how couples should handle their money. But I’ve actually heard men say, well, listen, you’re modern. Why do I need to do this for you? Why do I need to do that for you?
And they’re misconstruing what we mean by modern. And I think that’s what it is. So we’re not throwing out one with the other. We’re not saying because of the fact that I make these choices for myself, and I stand, and I own the space that I’m in, that does not mean that I don’t want you to treat me in a gentle and respectful manner.
Yes, that’s exactly how I feel. Elaine, you know what I wonder? People in your life, your family members, your friends, do they walk around on eggshells around you wondering if they’re being proper enough, if they’re practicing the proper etiquette? Because I have to tell you, when you came, I made sure that you had some water and some cookies. And I was like, I just want Elaine to approve of my etiquette. It’s so important to me. And so is everyone like that with you?
You know, I feel like folks are, to an extent, yes, people definitely think twice when they’re around me. But I have to say, it is not because of anything that I do. At least I hope it’s not. I think it’s just that it’s their perception, and so folks will either course correct or correct themselves and say, oh, no, I didn’t mean that. I just was trying to say, or I know you’re the etiquette lady, but this is what I’m thinking, and it’s always on their mind. But I tell you, it’s not on my mind.
Yeah. How does it make you feel when people do that?
I don’t want people to feel intimidated, and so I put forth the greatest effort to try to put others at ease. I certainly don’t want them to feel intimidated at all. But it does bring me joy that folks are rising to the occasion, and that tells me that I’m bringing in that same spirit of excellence and that warms my heart.
Hang tight. The Goodness Factor continues in seconds.
What I’d like for you to do now, Elaine, is explain to everyone listening to The Goodness Factor why good manners are important in the big scheme of life.
Oh gosh, here’s the thing. In the big scheme of life, what we have to realize is what we do and what we say will always have an impact on other people. We’re creating memories. And what type of memory are you leaving with someone else? Whether it is something to where you’re just bypassing them instantly on the street or on the subway, as you shared, or it’s a co-worker or a family member, what have you. We’re creating memories. And in order for us to really thrive in our world, we have to treat one another with decency and respect. When you do so, it makes the world a better place. It really does. And I hate to sound so pageantry, but there is a proverb that says, a soft answer turns away wrath. So a person can be having a horrible day, but when we treat someone with dignity and respect, we will only get back the same thing or nothing at all, but not any of that crazy that goes on. So it’s so important for us to practice good manners. Everywhere we go, regardless of if it’s a coworker, a family member, a friend, or a stranger on the street.
And that, ladies and gentlemen, is why having good manners is important. So Elaine, is there anything you want to let us know before we get out of here?
Yeah, sure. Please, definitely follow me on social media. Whatever social media platform you are on, I’m there too. Connect with me. I love to get questions from folks, so please send me your questions. I’m happy to answer and help you through your dilemmas. You can find me on any social media platform, Elaine Swann, and that’s Swann with two N’s.
Well, thank you for all you do in putting goodness out into the universe through etiquette.
It’s my pleasure. Thank you for having me.
Oh, I loved learning all that good etiquette from Elaine Swann of the Swann School of Protocol. Doing good tings, good tings, putting good etiquette out there in the universe. Thank you, Elaine.
Now it’s time for The Good Word…
Just a gentle reminder to stay focused on who and what are important to you. And let any triviality fall to the wayside. There’s so much other stuff that’s fighting for our attention and distracting us from what really matters. But we have to not sweat the small stuff. Maybe there’s drama going on with a coworker, or maybe someone you trust it betrayed your trust. Whatever it is, it’s all noise. And you’ve got to find a way to turn it down so that you can focus on what truly matters. Because too often we focus on the distractions, don’t we? The squeaky wheel gets the most oil, it gets the most attention. Don’t let the gossippers, the backstabbers, the haters get all your attention, take away your joy, take away your focus. Try to find a quiet place where you can take a few deep breaths and refocus. If you can go out and be one with nature, go on a walk, maybe sit in front of some water, which always comforts me. Something, a quiet place where you can take a few deep breaths. Deep breath in through your nose, out through your mouth. Do that a few times and try to refocus on the important people, the important goals and your priorities. Then give those your attention. The people who treat you well, who value you, the things that make you happy, those should be getting your focus. So reset, refocus, and let everything else fall by the wayside.
And that wraps up Episode 2 of The Goodness Factor. Thanks so much for joining me. I appreciate you more than you know. Be sure to subscribe to The Goodness Factor on the Audacy app or wherever you get your podcasts. We’ll be releasing new episodes every Tuesday, so be sure to subscribe and follow, so you’ll be immediately notified when a new episode drops. Also follow us on Instagram at The Goodness Factor and on Facebook at The Goodness Factor with Shelley Wade.
Be sure to like and follow so you don’t miss any of the posts. Also interact with us by liking, commenting, and sharing our posts if they move you to do so. And if you know of any people in organizations doing good things for their communities and you want us to shine the spotlight on them, DM us on social media.
Also, if you have a good story that you’d like to share with me, record it in your voice notes or whatever the app is on your phone. Record it and DM me that audio, and I’ll be sure to include it in the next episode. Thanks to my producer, Zach Clark, and all the hard work he does to help bring my vision of The Goodness Factor to fruition.
Thank you, Zach. I appreciate you. This has been The Goodness Factor with your truly Shelley Wade and Audacy podcast.
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